PRIVACY POLICY
This following document sets forth the Privacy Policy for the Proven Energy website, https://provenenergy.com.au.
Proven Energy is committed to providing you with the best possible customer service experience. Proven Energy is bound by the Privacy Act 1988 (Cth), which sets out a number of principles concerning the privacy of individuals.
Collection of your personal information
There are many aspects of the site which can be viewed without providing personal information, however, for access to Proven Energy customer support features you are required to submit personally identifiable information. This may include but not limited to your name, phone number, suburb, email, unique username and password, or provide sensitive information in the recovery of your lost password.
Sharing of your personal information
We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or product installation. Those companies will be permitted to obtain only the personal information they need to deliver the service. Proven Energy takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
Use of your personal information
For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.
Changes to this Privacy Policy
Proven Energy reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.
Accessing Your Personal Information
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons and there may be a wait time, depending on the depth of the information requested.
Contacting us
Proven Energy welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means during business hours Monday to Friday.
Call: (07) 4642 0017
Post: Attn: Privacy Policy,
Proven Energy,
196 North St, North Toowoomba QLD 4350
E-mail: contact form
WHAT OUR CUSTOMERS SAY
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Ian was extremely informative and helpful when enquiring about a new off grid system. We purchased a bush chook. Pricing was very competitive. They took care of everything so it... read more was a stress free turn over even removing our old system for us. It was installed earlier than expected and his installation crew were exceptionally good. Ian helped set up our app snd ensured everything was running perfectly. The office staff are friendly and helpful. We strongly recommend this company to everyone.
Helen Thompson
The team at Proven Energy helped fit out the electricity connection from my house to my new shed build. This job required digging a trench to lay the cabling, revealing... read more a hidden concrete pathway from the previous property owners. They cut and dug through it with no problems! Brent worked closely with me and asked me questions about where I wanted power points and even gave suggestions for better placements. He was a pleasure to work with and even called me during the day to confirm a few things. The job was done neatly and I am very pleased with everything. They did a fantastic job!
Jesse Muller
Good installation, friendly, informative on when they needed to turn power off. They even worked through poor weather. Top stuff.
Daneal Jee
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I really cannot say enough good things about these guys! Turned up on time (a little early even) on a super rainy day for a solar install. They kept me... read more in the loop throughout.. Explained they would do as much as they could given the conditions, and boy they did! Then the conditions improved so they could work on the roof. A couple of other jobs were rained off so those boys turned up to help! They got through everything in double-quick time. Very efficient, friendly and really knowledgeable. 100% recommended!
Alan Deadman
Thanks to Jaime Marschke and the team at Proven Energy for fixing a hiccup with my inverter when the original installer was unable to help. Great job, too, in cleaning... read more and servicing my solar panels.
Jane Gordon
From first contact with sales personnel to installation of solar panels and follow up we found Proven Energy to be helpful, efficient and “top quality”. Everything we wanted!
Jennifer Wright
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Michael and his team have helped my elderly mum out with various needs over the last few years and they have always done everything to a high standard and been... read more a great service to her. My Mum loves that Michael and his team are unfailingly polite and respectful as well as knowledgeable about what they are doing. I have no hesitation in recommending them.
C P
The team at Proven Energy were excellent from the sales process to installation. They were all very professional. Proven provided me with the best solution and layout for our situation... read more and I was consulted throughout the entire process of the installation. I would definitely recommend Proven Energy.
tara yetman
These guys were good value and are easy to deal with no problem recommending them on the service they have provided to date.Ian has been very good assisting with anything... read more that we needed to know regarding off grid setups definitely an asset to the company.
David Petersen
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Ocular EV charger installation. Initially took a while to lock in an installation date due to public holidays etc in April but it was worth the wait. Excellent service throughout the... read more process from Peter, Emily, Joel and the team. They provided a high standard of work and explanation of what the installation would entail. We greatly appreciated their support and time taken in helping us work out the IT side of things too!
Kate
I recently had the team at Proven Energy install a soler system on my house and i cannot recommend them highly enough. They were well priced, on time, courteous and... read more their communication was excellent. Highly recommend for any electrical needs.
Jordan Bill
Proven completed the installation for Sherriff Electrical Toowoomba. they were a Very professional business to deal with. Installation quality is excellent. the options provided in the quote included the energy... read more savings and return on investment calculations. the crew were very safety conscious including their team and ours in their risk assessments before carrying out the work.
Jake d'Abadie
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We used Proven Energy for a large scale solar project, and they went above and beyond for us. Even though we had to keep pushing certain parts of the job... read more back, they were more than happy to work around us. Josh was super helpful and knowledgeable during the quoting stage, Gabby in the office made everything easy. nothing was ever an issue. The owner, Peter, was on-site regularly, making sure everything was running smoothly. All the guys working on-site were easy to deal with and worked hard to get the job done. I can’t recommend these guys enough!
Luke Bruggemann
We have used Peter and his team on several occasions, to install solar panels, install lighting in my husbands shed,additional power outlets for our outdoor entertaining area and to illuminate... read more my dark kitchen with solar lighting. Their service has always been professional, timely and competitively priced. I would highly recommend Proven Energy for solar installations and electrical work.
Sandra Campbell
Our first dealings with Proven Energy were in 2018 and, since that time all work (both by field teams and office staff) have been most courteous and of the highest... read more professional standard. Unreservedly recommend this company.
Howard Robertson